Refund policy
Refund & Return Policy
At Bibi’s Fleur, every floral arrangement is handcrafted and made to order specifically for each customer. Because our products are fresh, perishable, and customized, all sales are final.
No Refunds
We do not offer refunds, returns, or exchanges for:
- Fresh flowers or floral arrangements.
- Custom or personalized orders.
- Orders where incorrect shipping or delivery information was provided by the customer.
- Delays caused by weather, traffic, carrier delays, or other circumstances beyond our control.
- Minor variations in flower varieties, colors, or design due to seasonal availability. In these cases, we may substitute flowers of equal or greater value while maintaining the overall style and quality of the arrangement.
Damaged or Incorrect Orders
If your order arrives damaged, or you receive the wrong arrangement, please contact us within 24 hours of delivery.
To help us resolve the issue promptly, please include:
- Your order number.
- Clear photos of the arrangement.
- A brief description of the issue.
Once reviewed, Bibi’s Fleur may, at its sole discretion, offer a replacement arrangement or store credit if the issue is determined to be our responsibility.
Order Cancellations
Orders may be canceled only if production has not yet begun. Once an order is being designed, prepared, or has been dispatched for delivery or shipment, it cannot be canceled or refunded.
Delivery Responsibility
Customers are responsible for providing accurate recipient names, addresses, phone numbers, and delivery instructions. Bibi’s Fleur is not responsible for failed deliveries, delays, or additional fees resulting from incorrect or incomplete information.
Contact Us
If you have questions regarding your order, please contact us as soon as possible. We are committed to providing exceptional customer service and will do our best to address any concerns promptly.