FAQs
Frequently Asked Questions
Do you offer same-day delivery?
Yes! We offer same-day local delivery within our service area for eligible orders placed before our daily cutoff time. Availability may vary during holidays and peak seasons.
Where do you deliver?
We proudly deliver throughout the Atlanta, Georgia area. Delivery fees are calculated at checkout based on the delivery location.
Do you offer nationwide shipping?
Yes! Select arrangements are available for nationwide shipping within the continental United States. Eligible products will be clearly marked on our website.
Can I schedule a delivery for a future date?
Absolutely. During checkout, you can select your preferred delivery date. While we make every effort to deliver on your requested date, exact delivery times cannot be guaranteed.
Can I include a personalized message?
Yes! Every order includes the option to add a complimentary personalized gift message that will be included with your bouquet.
What happens if the recipient isn’t home?
If it’s safe to do so, our courier may leave the arrangement in a secure location. If a safe location is unavailable, we will attempt to contact the recipient using the information provided with the order.
Can I customize my bouquet?
Yes! We love creating custom floral arrangements. If you have a specific color palette, flower preference, or special request, please contact us before placing your order, and we’ll do our best to accommodate your vision.
Will my arrangement look exactly like the photos?
We strive to recreate every arrangement as pictured. However, due to seasonal availability, certain flowers or containers may occasionally be substituted with items of equal or greater value while maintaining the overall style, color palette, and quality.
How should I care for my flowers?
To maximize freshness:
- Trim the stems at an angle before placing them in water.
- Change the water every 2 to 3 days.
- Keep flowers away from direct sunlight, heat, and air vents.
- Remove any wilted blooms as they naturally age.
What payment methods do you accept?
We accept all major credit and debit cards, along with the payment options available at checkout through Shopify.
Can I cancel or change my order?
Orders may only be changed or canceled before floral design or processing begins. Once an arrangement is in production or has been dispatched for delivery or shipment, changes and cancellations are no longer possible.
Do you offer refunds?
Because our arrangements are handcrafted using fresh, perishable flowers, all sales are final. If your order arrives damaged or incorrect, please contact us within 24 hours of delivery with your order number and photos so we can review the issue.
Do you provide flowers for weddings and events?
Yes! We provide floral services for weddings, corporate events, private celebrations, grand openings, and special occasions. Contact us to discuss your event and receive a personalized quote.
How can I contact Bibi’s Fleur?
If you have any questions before or after placing an order, please visit our Contact page or reach out using the contact information listed on our website. We’re happy to help!